Terms

Last updated: 30 September 2026. Applies to bookings through gilimove.com, WhatsApp, or at the office.

1. Who we are

GiliMove is a boat-ticket and island-transfer service operated as a registered business in Indonesia.

• Brand: GiliMove — Move. Explore. Experience.
• Company name: PT GILIMOVE GLOBAL TRANSPORT
• AHU: AHU-A122167.AH.01.30.Tahun 2026
• NIB: 1409260110315
• Person in charge: Lalu Fikriadi Ilham
• Business address: Dusun Karang Desa, Pemenang Barat, Kec. Pemenang, Kab. Lombok Utara, NTB
• Operations office: Jalan Pelabuhan Bangsal, Kec. Pemenang, Kab. Lombok Utara
• Email: info@gilimove.com
• WhatsApp: +62 823-4066-4711

2. Definitions

“We” and “GiliMove” mean the business above. “You” is the person who books, pays, or travels with our services. “Booking” is a reservation for a boat, private speedboat, land transfer, or other service listed on gilimove.com.

3. Booking process

Bookings can be made on the site, WhatsApp, or at the office. The form on the site is a request. A ticket is valid only after we check availability, times, and price, then confirm on WhatsApp or email. Usually within 15 minutes during working hours (08.00–20.00 WITA).

• You must enter passenger names, contact details, and dates correctly.
• A code that appears after checkout (for example a demo code in the browser) is not an official ticket until staff confirm.
• The e-ticket is sent on WhatsApp or email after payment as agreed.

4. Prices & payment

Prices are in IDR, shown as compact amounts such as IDR 500 K, or as approximate USD. They can differ by route, season, operator, and date. Figures on the site are catalog prices; the binding price is the one we confirm at booking.

• DP: A minimum of 50% locks most bookings. The rest is paid at the meeting point / check-in, unless agreed otherwise in writing.
• Online payment: When a payment gateway is live, a third-party processor handles the transaction. GiliMove does not store your card number or bank account.
• Bank transfer: Wise, Revolut, and IDR transfers use the official GiliMove Bank Mandiri account shown at checkout and below. After completing your payment, please send your payment confirmation to our team via WhatsApp or email for verification.
• Pay at check-in: Reserve the trip now and pay at the operator’s office when you check in. No online payment is required. The e-ticket is issued as UNPAID until you settle on site.
• Bank / conversion / gateway fees: are paid by the guest.

Card, virtual account, and other live online methods on gilimove.com are processed by DOKU Checkout. Wise / Revolut and IDR bank transfers use the official GiliMove Bank Mandiri account above. Pay at check-in is settled at the operator’s office. GiliMove does not store your card number.

5. Cancellation & refunds

• More than 24 hours before departure: Paid amounts are refunded, minus gateway or transfer fees already deducted.
• Less than 24 hours: The deposit is not refunded because seats and vehicles are already reserved. Amounts above the deposit may be refunded at our discretion.
• No-show: no refund. See section 6.
• Cancelled by us: If the service cannot run (weather, engine, operator), you may choose a full refund or a move to the next available departure.
• How & when: Refunds go to the original payment method when possible, usually 7–14 working days.
• How to request: WhatsApp +62 823-4066-4711 or email info@gilimove.com, include the booking code, as soon as possible.

6. Check-in & no-show

Check-in and the boarding pass are handled by the boat or vehicle operator that runs your trip. Arrive at the meeting point we send no later than 30 minutes before the departure time on your confirmation, and bring a photo ID that matches the passenger name. Arriving too late and missing the departure counts as a no-show (section 5).

After that operator checks you in and issues the boarding pass, carriage during the journey — safety on board, operational delay, belongings, and accidents — is the responsibility of the operator running the boat or vehicle. GiliMove remains responsible for the booking, payment, confirmation on WhatsApp or email, and refunds under section 5.

7. Schedule changes, weather, and force majeure

Times, boats, and routes on the site follow partner operators and can change because of weather, sea conditions, harbor rules, engine issues, or events outside our control. We will try to notify you and offer an alternative (a new time or a refund under section 5).

8. Passenger responsibility

• Follow safety instructions from crew, drivers, and harbor staff.
• Travel insurance is your responsibility unless a specific package includes it in writing.
• Please tell us about children, medical conditions, or extra help when you book.
• We may refuse to carry a passenger who is intoxicated, disruptive, or a danger to others.

9. Limitation of liability

GiliMove arranges the booking with the boat or vehicle operator. We remain responsible for the reservation, the payment, confirmation on WhatsApp or email during 08.00–20.00 WITA, and refunds under section 5, including a full refund or the next departure when the service cannot run. Check-in and the boarding pass are handled by the operator. After that pass is issued, carriage and incidents during the journey are that operator’s responsibility, as set out in section 6. These terms do not make GiliMove free from every claim. Nothing here removes liability that Indonesian law does not allow to be excluded.

10. Privacy

Data you send when booking is used to process the booking, contact you, and meet applicable rules. We do not sell personal data. Details are in the Privacy.

11. Governing law

These terms follow the law of the Republic of Indonesia. Disputes are first resolved by direct communication. If that fails, the courts of West Nusa Tenggara, Indonesia, have jurisdiction.

12. Contact us

For questions about these terms, bookings, or cancel/refund requests: